Service Request

Please follow the below steps to place a service repair / warranty request to CFI Global.

1. Download the request form here.
2. Fill in all mandatory fields on the form:

3. Email the filled in Request Form to service@cfiglobal.com.au.

4. Once you receive your RA no. via return email, write it on the request form and send a copy of it with the return parts.
5. Ship return parts and request form to:

To ensure a quick turn around time, please ensure the Request Form is completed and a copy is sent with the returned parts.

Important Details:

Warranty Repairs

• For all warranty claims, freight to CFI Global is at the expense of the requester. CFI Global will return ship free of charge.
• If a Warranty Repair Request has been rejected, this will incur a minimum $60.00 inspection fee. 

Maintenance Agreement 

• For all products under a service maintenance agreement, freight is charged as per individual contract arrangement (refer to your maintenance agreement).

Retail Repairs

• For all Retail Repairs, freight to and from CFI Global is at the expense of requester.
• A minimum $60.00 inspection fee will apply to Retail Repair Requests. 
• When a Retail Repair Quotation has been accepted, the $60.00 inspection fee will be absorbed into the overall repair cost.