CFI Global Pty Ltd Home

Service Request

Please follow the below steps to place a service repair / warranty request to CFI Global.

  1. Download the request form here.
  2. Fill in all mandatory fields on the form:
Request Type
Request Date
Company Name
Contact Details (Name Phone, Address, e-mail)
Purchase Date
Problem Description
Returned Items List
Serial No.
Request an RA No.
  1. Email the filled in Request Form to
  1. Once you receive your RA no. via return email, write it on the request form and send a copy of it with the return parts.
  2. Ship return parts and request form to:
Attn: CFI Global Service Department 
CFI Global
39 Venture Drive
Sunshine West, VIC 3020

To ensure a quick turn around time, please ensure the Request Form is completed and a copy is sent with the returned parts.

Important Details:

Warranty Repairs

  • For all warranty claims, freight to CFI Global is at the expense of the requester. CFI Global will return ship free of charge.
  • If a Warranty Repair Request has been rejected, this will incur a minimum $60.00 inspection fee. 

Maintenance Agreement 

  • For all products under a service maintenance agreement, freight is charged as per individual contract arrangement (refer to your maintenance agreement).

Retail Repairs

  • For all Retail Repairs, freight to and from CFI Global is at the expense of requester.
  • A minimum $60.00 inspection fee will apply to Retail Repair Requests. 
  • When a Retail Repair Quotation has been accepted, the $60.00 inspection fee will be absorbed into the overall repair cost.