CFI Global Pty Ltd Home

Service Request

Please follow the below steps to place a service repair / warranty request to CFI Global.

  1. Download the request form here.
  2. Fill in all mandatory fields on the form:
Request Type
Request Date
Company Name
Contact Details (Name Phone, Address, e-mail)
Purchase Date
Problem Description
Returned Items List
Serial No.
Request an RA No.
 
  1. Email the filled in Request Form to service@cfiglobal.com.au.
  1. Once you receive your RA no. via return email, write it on the request form and send a copy of it with the return parts.
  2. Ship return parts and request form to:
Attn: CFI Global Service Department 
CFI Global
39 Venture Drive
Sunshine West, VIC 3020


To ensure a quick turn around time, please ensure the Request Form is completed and a copy is sent with the returned parts.

Important Details:

Warranty Repairs

  • For all warranty claims, freight to CFI Global is at the expense of the requester. CFI Global will return ship free of charge.
  • If a Warranty Repair Request has been rejected, this will incur a minimum $60.00 inspection fee. 

Maintenance Agreement 

  • For all products under a service maintenance agreement, freight is charged as per individual contract arrangement (refer to your maintenance agreement).

Retail Repairs

  • For all Retail Repairs, freight to and from CFI Global is at the expense of requester.
  • A minimum $60.00 inspection fee will apply to Retail Repair Requests. 
  • When a Retail Repair Quotation has been accepted, the $60.00 inspection fee will be absorbed into the overall repair cost.