Service Request
Please follow the below steps to place a service repair / warranty request to CFI Global.
- Download the request form here.
- Fill in all mandatory fields on the form:
Request Type
Request Date
Company Name
Contact Details (Name Phone, Address, e-mail)
Purchase Date
Problem Description
Returned Items List
Serial No.
Request an RA No.
- Email the filled in Request Form to service@cfiglobal.com.au.
- Once you receive your RA no. via return email, write it on the request form and send a copy of it with the return parts.
- Ship return parts and request form to:
Attn: CFI Global Service Department
CFI Global
39 Venture Drive
Sunshine West, VIC 3020
To ensure a quick turn around time, please ensure the Request Form is completed and a copy is sent with the returned parts.
Important Details:
Warranty Repairs
- For all warranty claims, freight to CFI Global is at the expense of the requester. CFI Global will return ship free of charge.
- If a Warranty Repair Request has been rejected, this will incur a minimum $60.00 inspection fee.
Maintenance Agreement
- For all products under a service maintenance agreement, freight is charged as per individual contract arrangement (refer to your maintenance agreement).
Retail Repairs
- For all Retail Repairs, freight to and from CFI Global is at the expense of requester.
- A minimum $60.00 inspection fee will apply to Retail Repair Requests.
- When a Retail Repair Quotation has been accepted, the $60.00 inspection fee will be absorbed into the overall repair cost.